An AI receptionist answers your phone when you cannot — responding to common questions and booking appointments directly into your calendar. Available as an optional add-on for businesses that need continuous phone coverage.
After-hours calls to your business number are forwarded to the AI receptionist. You define the hours — evenings only, weekends only, or 24/7. During your staffed hours, calls go straight to you as normal.
The AI answers with your business name and a natural greeting. It handles common inbound questions — hours, location, service types, pricing ranges — using information you provide during setup.
Callers who want to schedule can book directly during the call. The AI checks real-time availability in your calendar and confirms the appointment — including sending a confirmation text to the caller.
After every AI-handled call, you get a text summary of what was discussed and any action needed — a booked appointment, a callback request, or an unanswered question to address. Nothing requires you to listen to recordings.
A caller who reaches your AI at 9 PM and books an appointment is a lead you would have otherwise lost entirely.
Adding phone coverage for evenings and weekends through a human receptionist is expensive. The AI handles it at a fraction of the cost.
The AI never sounds rushed, never has a bad day, and never gives inconsistent information. Every caller gets the same clear response.
The AI handles the intake. You review summaries and handle anything that needs a personal touch. Complex or sensitive calls can be directed to request a callback.
Requires the appointment booking feature for calendar integration. Works with your existing business phone number via call forwarding.
It is an actual AI — it understands natural language and responds conversationally, not by navigating a menu of "press 1 for" options. Callers can ask questions in their own words and get a sensible response. It is not indistinguishable from a human, and it does not try to be — it identifies itself as an automated assistant for your business. The goal is to be genuinely helpful, not deceptive.
The AI is trained on the information you provide — your services, pricing, location, hours. For questions outside that scope, it acknowledges the limitation and offers to take a callback request or direct the caller to your email or contact form. It does not guess or make up information. A call summary with unanswered questions is flagged for follow-up.
Not every business needs continuous phone coverage. For businesses where most calls happen during staffed hours, the missed call text-back feature is usually sufficient and simpler. The AI voice receptionist is the right fit for businesses with significant after-hours call volume — trades, home services, urgent-care-adjacent services — or those actively losing leads to competitors who offer 24/7 availability. We recommend it for the situations where it pays for itself.
Yes, call recordings are available in your Gutti Digital platform dashboard. Most users find the text summaries sufficient for day-to-day management, but recordings are there when you want to review the quality of a specific interaction or audit how the AI handles a particular type of question.
Automated text sequences sent within minutes of a form submission, missed call, or inquiry. Speed-to-lead is one of the biggest factors in converting new inquiries — this runs 24/7 without manual input.
Online booking integrated directly into your website and synced to your calendar. Customers select a time, get confirmations automatically, and receive reminders before their appointment. Eliminates phone tag.
An automatic text message sent the moment an inbound call goes unanswered. Most callers move on to the next result if no one picks up. This re-engages that lead immediately — before they call a competitor.
Schedule a free consultation to see how AI Voice Receptionist would work specifically for your business — including setup, what triggers it, and what results to expect.