Satisfied customers almost never leave reviews unless they are asked directly and given an easy way to do it. Automated review requests make it effortless — for them and for you.
We set up the review request to fire after a defined event — job completion, appointment end, invoice sent, or a custom trigger that makes sense for your workflow.
The request is a short, genuine text or email — personalized with the customer's name and your business name. It includes a direct link to your Google Business Profile review form.
The customer taps the link, sees a pre-opened Google review form, and can leave a star rating and comment in under 60 seconds. No searching for your profile, no signing in on desktop first.
New reviews are flagged in your dashboard so you can respond promptly. Responding to reviews — positive and negative — is one of the clearest signals to Google that your business is active and engaged.
A steady stream of new reviews builds authority over time and ranks you higher in local search results.
Unhappy customers complain unprompted. Happy customers need a nudge. Automated requests capture the majority who had a positive experience.
You do not have to remember to ask for reviews or feel awkward about it. The system handles it at the right moment automatically.
A Google Business Profile with 50 recent reviews consistently outranks a competitor with 5. Reviews directly affect local search visibility.
Connects to your Google Business Profile review link. Works via text message or email depending on contact preference.
The timing is set during onboarding and depends on your business type. For a service call or project completion, the request typically goes out one to two hours after the job ends — while the experience is fresh. For appointment-based businesses, it goes out the same evening. We test different timing options and settle on what gets the best response rate for your specific situation.
There are two approaches: send to all completed jobs and accept that occasional negative reviews come with the territory, or use a satisfaction check-in first and only route customers who indicate satisfaction to the review link. Most businesses with strong service quality do better with the direct approach — occasional negative reviews are fine and expected, and responding to them well actually builds trust.
Google Business Profile is the default because it has the most direct impact on local search rankings. We can also set up requests that link to a second platform — Yelp, Facebook, or a niche industry directory — as a secondary option. Most businesses focus on Google first until they have a solid rating base there.
Yes. Your Gutti Digital platform dashboard shows the number of requests sent, delivery confirmations, and the click-through rate on the review link. We review this data monthly and adjust the message or timing if the conversion rate is below benchmark.
Automated text sequences sent within minutes of a form submission, missed call, or inquiry. Speed-to-lead is one of the biggest factors in converting new inquiries — this runs 24/7 without manual input.
Online booking integrated directly into your website and synced to your calendar. Customers select a time, get confirmations automatically, and receive reminders before their appointment. Eliminates phone tag.
An automatic text message sent the moment an inbound call goes unanswered. Most callers move on to the next result if no one picks up. This re-engages that lead immediately — before they call a competitor.
Automation performs better when paired with a well-ranked website driving consistent inbound traffic.
Schedule a free consultation to see how Review Request Automation would work specifically for your business — including setup, what triggers it, and what results to expect.